Effective Date: July 6, 2026
Refund Policy for Rongo Pest Control
At Rongo Pest Control, we are committed to providing professional, reliable, and effective pest management services. Customer satisfaction is important to us, and we strive to deliver every service with the highest level of professionalism. This Refund Policy outlines the circumstances under which refunds may be considered and explains our approach to resolving customer concerns.
By booking or using our services, you agree to the terms of this Refund Policy.
Our Commitment to Quality
Every pest control service we provide begins with a thorough inspection of your property to identify the pest problem and determine the most appropriate treatment. Our technicians use professional equipment, proven treatment methods, and industry best practices to deliver effective pest management solutions.
Because pest control is a service that involves labour, expertise, travel, and professional products, results may vary depending on factors such as the type of pest, the severity of the infestation, environmental conditions, and adherence to our preparation and aftercare recommendations.
Payment for Services
Payment is due according to the agreed terms before or upon completion of the service, unless otherwise agreed in writing.
Once a service has been completed, the fees paid cover the professional time, labour, travel, equipment, and pest control products used during the treatment.
When Refunds May Be Approved
Refunds may be considered in the following situations:
You were charged more than the agreed service price due to a billing or administrative error.
A duplicate payment was made for the same service.
We cancelled a confirmed appointment and were unable to reschedule it within a reasonable period.
A refund has been approved by management after reviewing the specific circumstances of your request.
Where appropriate, approved refunds will be processed using the original payment method whenever reasonably possible.
Situations Where Refunds Will Not Be Issued
Refunds will generally not be provided in the following circumstances:
The pest control service has already been completed.
Pest activity continues for a short period after treatment while the products are taking effect.
Additional treatments or follow-up visits are recommended but declined by the customer.
The customer fails to follow preparation instructions before treatment.
The customer fails to follow post-treatment recommendations provided by our technicians.
New pest infestations occur after the original treatment due to environmental conditions or new pest entry.
Access to all affected areas was not provided during the scheduled service.
The customer changes their mind after the work has been completed.
Follow-Up Treatments
Some pests, including termites, bed bugs, rodents, cockroaches, fleas, and certain stored product pests, may require multiple treatments or scheduled follow-up visits to achieve the best possible results.
Where follow-up treatments are recommended, our technicians will explain the treatment programme and expected outcomes before work begins.
Appointment Cancellations
Customers are encouraged to notify us as soon as possible if they need to cancel or reschedule an appointment.
Appointments cancelled before technician dispatch will generally not incur service charges.
If our technicians have already travelled to your location or arrived at the property, an inspection or call-out fee may apply.
Product Returns
If you purchase pest control products separately from our services, returns may be accepted only if the products are:
Unused.
Unopened.
In their original packaging.
Returned within the applicable return period.
Free from damage caused by misuse or improper storage.
Certain products may not be eligible for return for health, hygiene, or safety reasons.
How to Request a Refund
If you believe you qualify for a refund, please contact us with the following information:
Your full name.
Contact information.
Invoice or receipt number.
Date of service.
Service address.
A detailed explanation of your concern.
Our management team will review your request and respond within a reasonable timeframe.
Our Customer Satisfaction Commitment
We value every customer and aim to resolve concerns fairly and professionally. Before considering a refund, we encourage you to contact us so we can assess the issue and, where appropriate, provide additional support, a follow-up inspection, or another suitable solution.
Changes to This Refund Policy
Rongo Pest Control reserves the right to update or modify this Refund Policy at any time. Any changes will apply to future services and will be published on our website with the updated effective date.
Contact Us
If you have any questions regarding this Refund Policy or would like to discuss a service concern, please contact us.
Rongo Pest Control
Phone: +254 717 819 204
Thank you for choosing Rongo Pest Control. We appreciate your trust and remain committed to delivering professional, dependable, and customer-focused pest management services throughout Rongo and the surrounding areas.