Effective Date: July 6, 2026
Privacy Policy for Rongo Pest Control
At Rongo Pest Control, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, contact us, request a quotation, or use our pest control services.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect both personal and non-personal information to provide our services effectively.
Personal Information
Depending on the services you request, we may collect:
Full name
Phone number
Email address
Physical address
Property location
Billing and payment information
Service history
Communication preferences
Any additional information you voluntarily provide
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device information
Operating system
Pages visited
Time and date of your visit
Time spent on our website
Referring website
Website usage statistics
This information helps us improve our website, enhance user experience, and maintain website security.
How We Use Your Information
We use your information for purposes including:
Responding to enquiries
Preparing quotations
Scheduling appointments
Providing pest control services
Processing payments
Confirming bookings
Sending service reminders
Improving customer support
Maintaining business records
Enhancing our website and services
Complying with legal obligations
Preventing fraud and protecting our business
We collect only the information reasonably necessary to provide our services and operate our business.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
Remember your preferences
Improve website performance
Analyse visitor behaviour
Understand website traffic
Enhance website functionality
Improve security
You can disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
Sharing Your Information
Rongo Pest Control respects your privacy.
We do not sell, rent, or trade your personal information to third parties.
We may share information only when necessary with:
Employees and technicians providing our services
Trusted service providers working on our behalf
Payment processing providers
Professional advisers
Government authorities where required by law
Law enforcement agencies where legally required
Any third parties that process information on our behalf are expected to maintain appropriate confidentiality and security standards.
Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against:
Unauthorised access
Loss
Theft
Misuse
Alteration
Disclosure
Destruction
Although we work hard to protect your information, no system of electronic storage or internet transmission can be guaranteed to be completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
Deliver our services
Maintain customer records
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements
When personal information is no longer required, it is securely deleted, destroyed, or anonymised where appropriate.
Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Request restriction of certain processing activities
Object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of the personal information you have provided
We will respond to legitimate requests within a reasonable timeframe.
Marketing Communications
From time to time, we may send information about:
Service reminders
Promotions
Company updates
New pest management services
Seasonal pest prevention advice
You may opt out of receiving marketing communications at any time by contacting us directly or following the unsubscribe instructions included in our messages.
Third-Party Websites
Our website may contain links to external websites for your convenience.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Children's Privacy
Our website and services are intended for adults and are not directed toward children under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page together with the revised Effective Date.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Rongo Pest Control
Phone: +254 717 819 204
We are committed to protecting your privacy while providing professional, dependable, and customer-focused pest management services throughout Rongo and the surrounding areas.